1. How can I establish an account with Prestige de Mexico?

We welcome all our customers and are very interested in doing a successful business with you. ProVent products are only sold to established businesses. Please contact us in the most convenient way for you: telephone, fax, e-mail or mail and we will send you a form to fill out and submit. There is certain information about your company that we need in order to evaluate the best way of doing business together and set up your account in our information system. This information is confidential. You will receive a written notification of your account number and may receive a personal visit from one of our sales specialists.

2. If I need one window, can I buy it directly from you?

All our customers are important to us. We have authorized distributors carefully selected to give our customers the answer they need to their window requirements. Our distributors provide local stock for immediate delivery and technical assistance in installation and product performance. Please contact us by email to receive a list of the distributors in your area. We will help you get the product and support you need through the distributor of your choice.

3. What is the minimum order?

Minimum order for established accounts is 400 windows. We are open to discuss any special volume need you may have. Please contact us for agreement.

4. How do I place an order?

Purchase orders must be in writing and sent by email or fax. Companies inside the United States of America, please send your orders to ProVent USA sales office. Other locations please send to our Corporate office in Mexico. For a fast an easy order processing, you must include the following information:

• Purchase order number if available
• Company name
• Account number assigned by Prestige de Mexico
• Quantity, catalog number and price of each item
• Special instructions if necessary  (e.g. shipping address or carrier different from the ones recorded in your file, complete orders shipment, etc.)

5. Whom do we call for technical support?

You may prefer to call your local distributor, they have qualified people that can provide technical assistance in installation and product performance. In Prestige de Mexico, we are always ready for assistance, our sales specialists are thoroughly trained to provide advise in correct product applications and the latest technical information. Please do not hesitate in contacting us, we will be glad to help you and provide an answer to your specific request.

6. Where will Prestige de Mexico ship the orders from?

For our customers in the USA, we will choose the most convenient warehouse location to ship our products: either from our local warehouse in Brownsville, Tx or from our central warehouse in Guadalajara, Jal.

Other international locations will receive our shipments directly from our manufacturing plant in Guadalajara, Jalisco via the most convenient carrier.

For Mexican customers, merchandise will be shipped either from our warehouse located in Mexico City, or from our warehouse located in Guadalajara, Jalisco. We will ship via the least expensive and most convenient way.

7. Are products palletized?

All truck load orders are correctly palletized ensuring a proper shipping and handling to destination.

8. What do I need to do to import merchandise shipped from Mexico?

Importing merchandise into your country is a simple and easy operation. You only need to have contact with a broker to handle your shipment. Prestige de Mexico will provide him the original invoice, packing list and Certificate of origin and will ship merchandise through the carrier selected.

9. Do you pay the freight to my door?

In general, merchandise is shipped freight collect. Freight agreement may be made by discussion with upper management

10. What is the time from order to receipt on goods?

Your order is processed in our system the same day you send it. You will receive a written order acknowledgment indicating lead time for every item. Depending on your company location and the carrier selected, you just have to add transit time to the lead time indicated in your order.

11. Do you have bar coding on the boxes?

All our products are packed meeting international standards. Each box is individually labeled indicating Country of origin, Nags #, ProVent part number and the corresponding bar code to facilitate our customer the correct handling of our products. Should you need a different bar code system or special labeling, let us know and we will print custom labels according to your specifications.

12. How do we handle defects?

Prestige de Mexico takes pride in having one of the lowest defective return rates in the industry. We constantly work to improve our products and packaging. All ProVent products are warranted against defects in materials and workmanship, under normal use and service. Should you have a claim for any defective merchandise, contact us to receive a written return authorization. These returns are subject to inspection and approval by Prestige de Mexico, and we reserve the option to repair or replace any non-conforming product.

All returns of defective or damaged merchandise must have prior written authorization, otherwise the merchandise will be refused. Once authorization has been given, goods must be returned within 30 days including a copy of original invoice.

13. Do you have a suggested retail price?

One of our principals of success is to provide products with a competitive pricing in the market place and maintain integrity among our distributors and final customers. A suggested retail price is indicated in our price list in order to give all our distributors support in maintaining competitive pricing, so that our final customer can receive the same pricing level from any distributor he may choose.

14. Do you have an allowance for advertising?

Support our distributors is an important principal for the success of Prestige de Mexico. We wish to make a joint marketing effort with you. After a certain period, allowance for advertising is evaluated based on sales results and business relationship. This allowance has to be discussed and approved by upper management.